Who these terms are with
Kerbrank is a UK service for measuring how visible local businesses are on Google Maps and in ChatGPT. These terms apply when you create an account or use the service. Kerbrank is sold to businesses, including sole traders and agencies, for use in their business.
Your contract is with Kolapo Oguntade, trading as Kerbrank, a sole trader in England, at 1A Auckland Road East, Southsea, Portsmouth PO5 2HA. We are not registered for VAT, so our prices carry no VAT and our invoices show none. If that changes we will tell you before it affects what you pay.
By creating an account you agree to these terms and to our privacy notice. If you sign up on behalf of an agency or company, you confirm you can agree to them for it.
The free trial
Every new account gets 14 days free. No card is needed. The trial runs on the Solo plan’s limits (one business at a time, which you can swap for a different business once), and scans and reports work as normal.
When the trial ends, your reports and history are kept, but scans stop until you choose a plan. Nothing is charged automatically at the end of a trial.
Plans and payment
Plans are priced in pounds sterling, paid monthly or yearly, as shown on the pricing page. Card payments and subscriptions are handled by Stripe; we never see your card number.
A plan sets how many businesses you can track, how many searches each can have, the largest map you can draw, and how many map checks (map spots × searches) your businesses can use between them each week. A weekly reading for every business is included on every plan. There are no credits or per-scan charges.
Each plan also includes on-demand readings ("Scan now"): one a month for each business the plan covers, shared across your account, and one during the free trial. A Scan now that fails or is cut short isn't counted.
A business with a very large map uses more than one, and the app says so before it runs. They come back on your billing date each month. There is also a daily safety limit, shown in the app if you reach it. Weekly readings are not affected by either.
If we change a price, we will tell you at least 30 days before it applies to you, and you can cancel before then.
Cancelling and refunds
Money back on your first payment. Ask within 30 days of your first payment and we refund the part you haven't used. You don't need a reason. Your payment covers 5 readings a month for each business you track when you pay (4 weekly readings and 1 Scan now), or 64 for a year.
Readings that have finished since you paid count as used, weekly and Scan now alike, including those of a business you have since deleted. A reading that fails or is cut short never counts against you.
The share not yet used comes back as a percentage of what you paid, including any upgrade charge paid in those 30 days. For example, one business on a monthly plan with 2 readings used gets 60% back.
On a yearly plan, Stripe's card fee for that payment is taken off, because Stripe keeps it. The Refunds box on your Account page shows the exact figure before you ask. Ask from Refunds on your Account page, or by messaging us; a person makes the refund within two working days.
Your plan ends when the refund is made, and your reports stay readable. The promise is once per customer: an account with the same company email domain, card or Google listing as one that has had it is the same customer.
A renewal you didn't use. Forgot to cancel? If a monthly or yearly renewal goes through and no reading has run since, ask within 7 days and you get all of it back. This is once per account. We email yearly customers before their plan renews.
Kerbrank is sold to businesses, so the 14-day right to cancel in the Consumer Contracts Regulations 2013, which protects people buying as consumers, doesn't apply by law. This promise is our own, and it covers every account.
You can cancel at any time. Your plan stays active until the end of the month, or the year, you have paid for, and it is not renewed after that. Apart from the promises above, we don't refund part of a period, because its readings have already been paid for on your behalf.
If something went wrong on our side, for example a weekly reading didn't run, the service was unavailable for a long stretch or you were charged by mistake, contact us and we will put it right: a missed reading is run again free, and a charge made by mistake is refunded in full.
If we close your account for any reason other than misuse, or Kerbrank stops trading, we refund the unused share of the period you have paid for. None of this affects any rights you have under UK law.
Using Kerbrank fairly
You agree not to:
- use Kerbrank to track a business so you can harass, mislead or harm its owner or customers;
- try to get into another account, test our security without our written permission, or overload the service with automated requests;
- resell raw access to the service, or copy its data in bulk into another product;
- share your password. Agencies can add as many clients as their plan allows under one account.
We may suspend an account that breaks these rules, and we will tell you why unless the law stops us.
The data in your reports
You own the information you put into Kerbrank, such as the businesses you track and your brand. You can share reports with your clients, including under your own brand on plans that allow it.
Reports are built from Google Maps results, Google Ads search volumes, ChatGPT answers and your website, as they were at the time of each scan.
Search results change constantly and differ by person, device and place, so a report is a careful measurement, not a guarantee of what any one customer sees. The jobs in each report are suggestions based on that measurement. They are not a promise of a ranking.
Report links are private but not password-protected. Anyone with the link can open it, so only share it with people you mean to.
What we are responsible for
We work to keep Kerbrank available and accurate, and we take reasonable care with your data. We are not responsible for decisions you or your clients make based on a report, for changes Google or other services make, or for losses of profit, business or goodwill.
Our total liability to you in any 12 months is limited to what you paid us in that period.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
Changes and ending
We may update these terms as the service changes. If a change matters, we will tell you by email or in the app before it takes effect. Carrying on using Kerbrank after that means you accept the new terms.
You can close your account at any time from the Account page, or by emailing us. Closing cancels any paid plan straight away, and the rest of the month or year you have paid for is not refunded, unless you are still within 30 days of your first payment: ask for the unused part back first.
Scans stop at once, and we delete your data 14 days later, as the privacy notice explains; until then you can sign in and keep your account. If we ever close Kerbrank, we will give you at least 30 days' notice and a way to download your reports.
Law and contact
These terms are governed by the law of England and Wales, and the courts of England and Wales can settle any dispute. Questions about these terms go to support@kerbrank.co.uk, and a person replies within two working days (Monday to Friday), or by post to Kolapo Oguntade, trading as Kerbrank, 1A Auckland Road East, Southsea, Portsmouth PO5 2HA.